Urbane Cafe Privacy Notice
This Privacy Notice (“Notice”) applies to personal data Urbane Café Operations, LLC ( “Urbane Café,” “we,” “us,” or “our”) collects. This Notice also covers rights and choices related to your personal data.
Data We Collect
We collect data about you in different ways. For example, we collect data:
- Directly from you. This includes when you make an account, sign up to get our emails, visit our stores, make purchases, or contact us.
- Automatically. This includes through cookies, server logs, and other tools on our website or apps.
- From other sources. These can include our affiliates, vendors, social media, and other companies.
The following are a few examples of our collection and use of data:
| Context | Examples of Personal data | Primary Purpose |
| Account Registration | We collect your name and contact information when you make an account. We also collect data on the actions that you perform while logged in. | We have an interest in providing account related functionalities to users. Accounts can offer easy checkout, saved preferences, and purchase history. |
| Vendor Information | We collect the name and contact information of our vendors and their employees with whom we may interact. | We have an interest in contacting our vendors and communicating with them about business activities such as projects, services, and billing. |
| Distance | Our apps may collect your location from the GPS, Wi-Fi, and/or cellular technology in your device. This lets us determine your location and your distance from our restaurants. | We have an interest in understanding our users and providing tailored services. In some contexts, our use is also based upon your consent to share location data. |
| Email Interactions | If you receive email from us, we use tools to capture when you open our message, click on links or banners in it, or make purchases after receiving an email. | We have an interest in understanding how you engage with our messages. |
| Feedback/Support | If you provide feedback or contact us for support, we collect your name and email, as well as other content that you send. | We have an interest in receiving and acting upon feedback. |
| Job Applicants | If you apply for a job, we collect information needed to process your application. This may include your social security number. Providing this information is required for employment. | In some contexts, we are required by law to collect data about applicants. We also have an interest in using data to evaluate your application or consider you for other positions. |
| Mailing List | When you sign up for our mailing lists, we collect your contact information. | We have an interest in sharing information about our products. Where required by law we will ask for your consent before communicating with you. |
| Mobile Devices | We collect information your device broadcasts when you visit our website or one of our restaurants. | We have an interest in identifying unique visitors and understanding how users engage with us on their mobile device. |
| Order Placement | We collect your name, billing, and email addresses, phone number, and credit or debit card information when you place an order. | We use your information to perform our contract to provide products. |
| Fundraising | We collect your name, email, phone number, organization details, nonprofit status, and other applicable information when you request to conduct a fundraiser at one of our restaurants. | We have an interest in evaluating the people and entities which request to conduct a fundraiser at our restaurants and conducting fundraisers. We also use your information to perform our contract with you. |
| Partner Promotion | We collect data that you provide as part of co-branded promotions with other companies. | We have an interest in fulfilling our promotions. Note that many co-branded promotions involve the collection of information by us, and the other company identified in the promotion. Where data is jointly collected, your information may be submitted, or sent, to both companies. This privacy notice applies to our use of your data. You should review the privacy notice of the other company identified to understand their use of your data. |
| Surveys | We collect data you share through surveys. If a third-party offers a survey, the third party’s privacy notice also applies to the collection, use, and disclosure of your data. | We have an interest in understanding your opinions. |
| Sweepstakes or contests | When you enter a sweepstakes or contest, we collect data about you such as your contact information. | We have an interest in operating the contest or sweepstakes. We may also be required by law to collect such data. |
| Use of our App | We collect your username and password, as well as your interactions, when you use our App. | We have an interest in understanding how you use our app. |
| Use of Our Website | We use technology (e.g., a cookie or a pixel) to learn how you engage with our websites. This may include which links you click or what you type into our online forms. We may also track your IP address, the website that referred you to us, and data about your device. | We have an interest in making our website operate. We also use it to understand how you interact with our websites, gather analytics, improve our websites, and learn your preferences. We may also use this data to help detect and prevent fraud. Where required by law, we base the use of technologies upon consent. |
How We Use Data
We also use data to:
- Identify you when you visit our sites or restaurants.
- Complete transactions.
- Improve or create services and products.
- Streamline checkouts.
- Conduct analytics.
- Connect with you (e.g., addressing your requests, inquiries, issues, or feedback).
- Market our products or services.
- Market the products or services of our business partners.
- Find and prevent malicious, deceptive, fraudulent, or illegal activity.
- Find and prevent security incidents.
- Enforce our policies and agreements.
- Debug, find, and fix errors that impair our website and services.
- Comply with legal or regulatory obligations.
- Establish or exercise our rights
- Defend against legal claims.
- Manage our relationships.
- For other reasons with your consent.
To the extent we store and use deidentified personal data, we will not try to reidentify the information, except to test our deidentification methods. If we share deidentified data we will obligate the recipient not to try to reidentify the data.
How We Share Data
In addition to the specific situations discussed elsewhere in this Notice we may share personal data in the following situations:
- Affiliates and Acquisitions. We may share data with our affiliates (e.g., parent company, sister companies, subsidiaries, joint ventures, or other companies under common control). If a company acquires or enters negotiations to acquire, our company, business, or assets, we may share data with that company.
- Other Disclosures without Your Consent. We may share data to cooperate with law enforcement, participate in a legal process, or for legal compliance. We may share your data to establish or exercise our rights, to defend against legal claims, to investigate, prevent, or act on possible illegal activities, threats to safety of person or property, or a violation of our policies.
- Service Providers. We may share your data with service providers. Service providers may help us to run our website, conduct surveys, provide technical support, process payments, fulfill orders, and more.
- Professional Services. We may share personal data with our professional service providers, such as auditors or lawyers.
- Other Disclosures with Your Consent. We may share your data with third parties when you consent or direct us to.
Some areas require us to disclose whether the following categories of personal data are collected, shared with third parties for a “business purpose,” or “sold,” or transferred for “valuable consideration.” The table below indicates the categories of personal data we collect and transfer in a variety of contexts. We do not “sell” your personal data for money nor share your personal data for targeted advertising.
| Category of Personal Data | Category of Recipients that Receive Disclosures for a Business Purpose |
| Identifiers – this may include things like name, alias, postal address, unique personal identifier, online identifier, email address, or account name. | Affiliates or subsidiaries.Data analytics providers.Internet service providers.Joint marketing partners. Operating systems and platforms.Other Service Providers.Payment processors and financial institutions.Professional services organizations, this may include auditors and law firms.Social networks. |
| Financial Information – this may include bank account number, credit card number, debit card number, and other financial information. | Other Service Providers.Payment processors and financial institutions. |
| Commercial information – this may include information about products purchased, obtained, or considered, or other purchasing or consuming histories or tendencies. | Affiliates or subsidiaries.Data analytics providers.Joint marketing partners. Other Service Providers.Payment processors and financial institutions. |
| Internet or other electronic network activity information – this may include browsing history, search history, and information regarding an individual’s interaction with an internet website, app, or ad. | Affiliates or subsidiaries.Data analytics providers.Internet service providers.Operating systems and platforms.Other Service Providers. |
| Geolocation data – this could include precise or non-precise geolocation information. | Other Service Providers. |
| Audio, electronic, visual, thermal, olfactory, or similar information | Other Service Providers. |
| Professional or employment-related information – this includes, for example, information submitted by job applicants. | Affiliates or subsidiaries.Other Service Providers. |
| Non-public education information (as defined in the Family Educational Rights and Privacy Act) | Affiliates or subsidiaries.Other Service Providers. |
| Inferences drawn from any of the information listed above | Affiliates or subsidiaries.Data analytics providers.Joint marketing partners. Other Service Providers. |
Your Choices
Some jurisdictions give you a right to make the following choices:
- Access. You may request access to your personal data or confirmation that we have data about you. In certain limited cases, you may ask to receive access to your data in a portable, machine-readable form.
- Change. Most of our websites allow you to change your account profile. If our website does not permit you to update or correct certain information, you can ask us to correct inaccurate or incomplete data by contacting us at the address below. We may keep historical data in our backup files as permitted by law.
- Deletion. You may ask us to delete your personal data. If required by law, we will grant such a request, but note that in many cases, we must keep your personal data to comply with legal obligations, resolve disputes, enforce agreements, or for other business purposes.
- Promotional Emails. You may provide us with your email address to allow us to send newsletters, surveys, offers, or other promotional content , as well as targeted offers from third parties. You can stop receiving such emails by following the unsubscribe instructions at the bottom of those emails. If you choose not to receive such emails, we may still send you service-related communications.
- Promotional Text Messages. If you get a text message from us that has promotional content, you can opt-out of future text messages by replying “STOP.”
- Geolocation Data. You can turn off geolocation data for mobile apps through your mobile device’s privacy settings.
Not all the rights above are absolute, and they do not apply in all circumstances. We may limit or deny a request because the law permits or requires us to. We will not discriminate against individuals who exercise a privacy right.
Submitting Requests
You may exercise the above rights by contacting us via the contact information below.
We will require you to prove your identity when making most types of requests. We may verify your identity by phone or email. Depending on your request, we will ask for information such as your name, the last item you purchased from us, or the date of your last purchase from us.
In some circumstances, you may designate an authorized agent to exercise rights on your behalf. If you are an authorized agent, when submitting a request on behalf of someone else, you must provide sufficient information to demonstrate you are authorized to act on another’s behalf.
How We Protect and Retain Data
No method of internet transmission or electronic storage is fully secure. While we use reasonable efforts to protect personal data, we cannot guarantee its security. If we are required to inform you about a security incident, we will do so electronically, in writing, or by phone, as the law permits.
Some of our websites permit you to create an account. You are responsible for selecting a unique and complex password and keeping it confidential. You are responsible for any access to or use of your account by someone who has obtained your password, whether or not you approved of such access or use. Notify us of unauthorized use of your password or account immediately.
We keep your personal data for only as long as necessary to fulfil the purposes in this Notice unless a longer retention period is required or permitted by law. This includes the purposes of satisfying legal, accounting, or reporting requirements. To determine the appropriate retention period for personal data, we consider the amount, nature, and sensitivity of the data. We also weigh the potential risk of harm from unauthorized use or disclosure of the data, the purposes for which we obtained the data and whether we can meet those purposes through other means, as well as applicable legal requirements.
Third-Party Applications/Websites
We may provide links to websites and other third-party content or services that we do not own or operate. We have no control over the privacy practices of websites or services we do not own. For details about such third parties’ privacy practices, see their privacy notices.
Changes To This Privacy Notice
We may change our Notice and privacy practices. New notices will be published on our website. If changes are material, the Notice that was in place when you submitted personal data to us will generally govern that data unless you consent to the new Notice. Our Notice shows “effective” and “last updated” dates below. The effective date is the date the current version took effect. The last updated date is the date the current version was last substantively changed.
Children
Our websites and online services are not meant for children under 13 years old, and we do not knowingly collect personal data from children under age 16 without parental consent. Children under 13 should not give us their personal data.
Contact Information
If you have questions, comments, or complaints on our privacy practices, or if you need to access this Notice in a different form due to a disability, please contact us. We will try to address your requests and provide you with additional privacy-related information.
Email: info@urbanecafe.com
Telephone: 1-805-648-2500
Additional Information For California Residents
California law requires us to disclose the following information on our privacy practices. If you are a California resident, the following disclosures apply to you in addition to the rest of the Notice.
- California Shine the Light. If you would like more information on the categories of personal data (if any) we share with third parties or affiliates for those parties to use for direct marketing, submit a written request using the information in the Contact Information section.
- California Notice of Financial Incentive. We offer programs that give perks, like rewards, discounts, and exclusive offers (“Loyalty Program”). When you sign up for a Loyalty Program, we ask for your name, email address, and in some cases your phone number. Under California law, our Loyalty Programs might be considered “financial incentive” programs as they involve collecting personal data. We do not assign a monetary value to the data we collect. Based on our reasonable estimate, the value of your personal data to us is related to the value of the free or discounted products or services you get when you redeem points. This value is based on the cost related to offering those free or discounted products or services. You may withdraw from the Loyalty Programs by contacting us at the address described in the program terms and conditions.
- California Sensitive Information Disclosure. We collect the following categories of sensitive personal data (as defined under California law): a consumer’s account log-in credentials allowing access to an account, and a consumer’s precise geolocation information. We collect this data to process transactions, manage our business, or provide services. Note that we do not use such data for any purposes that are not identified within Cal. Civ. Code § 1798.121. We do not “sell” or “share” sensitive personal data for cross-context behavioral advertising, although we may transfer it to third parties when you instruct us to do so. When that occurs, third parties will use it for the purposes indicated in their privacy notices.
Effective Date: 1/1/25
Last Update: 10/24/25